Use the tips below to ensure that your AV installations are safe and successful.
- When drilling into concrete block, what type of drill should be used?
Always use a standard type electric drill rather than a hammer drill. This will prevent the inside of the block from breaking out when entering the cavity.
- Is it important to drill into the center of a stud or joist?
Yes, drilling off-center may compromise the holding ability of the fastener.
- What is the most accurate method of locating utilities such as electric, gas or water lines inside a wall?
Always use an electronic conduit sensor, as built drawings or blueprints will only show the approximate locations of utilities.
- What types of ceiling mount accessories are available?
Peerless-AV has a ceiling mount attachment for most every type of ceiling structure, including finished ceilings, truss mounts, I-beam mounts, internal joist mounts, Unistrut mounts, cathedral ceiling mounts, suspended ceiling mounts. We also have attachments with anti-vibration stress decouplers.
- Can the "do-it-yourselfer" install a Peerless-AV mount properly and safely?
Yes, absolutely. All you need are the proper tools and a little common sense. Read through and follow the enclosed detailed instructions. If, for any reason, you are not sure of the mounting surface load capabilities, consult with a certified contractor or architect before continuing.
- Can steel stud construction carry the same load wood stud can?
No, steel studs can be much weaker than wood depending on their thickness or gauge. Typically, you will find #25 gauge (.020) in most construction, which is totally incapable of safely supporting a 125 pound with a safety factor of four. You then need to spread the load across 2 or 3 studs using a Peerless-AV wall plate designed for that purpose.
Installation Precautions Causes of Failure
90%* of failures are caused by improper installations:
- Screw pullout
- Wrong hardware used
- Non-structural wall
Other reasons for failure:
- Mount "rigging"
- Product abuse
- "Kid" hanging on the mount
- <1%* mount defect
The Right Hardware
Togglers acceptable for lighter installations, flat and tilt mounts.
Wall plates may be required for heavier installations, pivot and articulating wall mounts.
Wood stud blocking recommended in some installations.
Follow mount manufacturers' recommendations.
Tough exterior (case), flexible core prevents snapping
- Metal stud
- 25 gauge (0.018") minimum
- 20 gauge (0.035") or thicker studs recommended
- Use metal stud togglers or wall plate for anchorage
Wood stud construction
- 2 x 4 minimum (not 4 x 2)
- Use standard wood screw to install
- Recommend using case-hardened screw
Hardware for concrete:
- 2000 psi minimum concrete
- Use anchor or concrete expansion
- A tight, clean drilled hole is mandatory to avoid pullout
- Fasten using slow setting on drill or use screwdriver
- Cinder block
- 1-3/8" minimum web structural cinder block, meeting ASTM C-90 specs
- Use anchor or concrete expansion
- Stay away from mortar joints
- Keep at least 1" from edges
- Do not use hammer drill to avoid blowout inside of block
Hardware for brick:
- Test brick integrity first: brick walls may be porous, brittle, etc.
- Use only recommended anchor from manufacturer
- Use wall plate or backer plate when possible
Frequently Asked Questions
How do I become a Peerless-AV dealer?
Please contact our Customer Care department.
How long does it take to become a dealer?
The process takes 2-3 business days on average. In some cases, it may take longer, depending on the amount of time it takes to contact the references that you provide.
How do I locate a sales representative in my area?
Find your sales representative on our Sales Contacts page.
How do I get pricing information or pricing for large orders?
You can ask the Sales Contact for your region or market, or you can contact Customer Care.
Are there discounts available for large orders?
Yes. Orders of higher quantities will receive a discounted per unit price. For specifics, contact Customer Care or your sales rep.
Does Peerless-AV have custom capabilities?
Yes—in fact, we have a dedicated custom department that focuses solely on custom AV solutions. Learn more about our custom capabilities in the custom section of our site.
I have questions regarding your products. Who do I contact?
I have a question about my order—who should I talk to?
How do I know what mount I need?
Peerless-AV has made every attempt to provide information about each of our products on this site. Technical data sheets, accessible from most individual product pages, are a great source for detailed product information. We strongly encourage you to use our Mount Finder to ensure that you find the right solution for your AV needs.
Can I make a special order—for example, a standard mount in a different color?
We are ready to work with you to tailor our products for your special needs. In most cases, we can provide special paint, engineering and manufacturing processes. Standard product colors are indicated within the catalog. Products (not including fasteners) can be ordered in other paint choices including black, white, silver and gray for a surcharge based on order quantities. Charges for other custom paint colors and product design/manufacturing modifications will be quoted on an individual basis. Custom painted or manufactured product CANNOT BE RETURNED. Contact Customer Care for more information.
Do I need any extra hardware to install your products?
Many Peerless-AV products contain all mounting hardware for a complete installation. Some products require additional mounting hardware. If additional hardware or mounting components are required, this will be noted on the product page, as well as in the technical data sheets.
At what tradeshows does Peerless-AV exhibit?
Peerless-AV exhibits at dozens of A/V industry trade shows throughout the year. Use our Tradeshow Calendar to see where you can meet up with us.
Where do I find installation/assembly instructions?
All Peerless-AV products are shipped with complete and easy-to-use instruction sheets. If you want to read through a product instruction sheet before you buy a product, you can view or download the instruction sheet (in pdf format) from the product page.
What are your shipping and delivery policies?
Prices are FOB our plant, Aurora, Illinois, or point of shipment. All transportation costs and risk of freight damage are the obligation of the buyer. Any claims for shortages or damages, whether concealed or otherwise, must be filed with the common freight carrier. All promises of delivery are made in good faith, and Peerless-AV will make every reasonable effort to see that they are fulfilled. However, if we are unable to meet scheduled delivery dates due to factors beyond our control, such as fires, strikes, government directive, or failure of our suppliers to meet their promises, we shall not be liable for consequential or special damage. Refused shipments will automatically receive up to a 25% restocking fee.