Frequently Asked Questions
How do I become a Peerless-AV™ dealer?
Please contact our Customer Care department.
How long does it take to become a dealer?
The process takes 2-3 business days on average. In some cases, it may take longer, depending on the amount of time it takes to contact the references that you provide.
How do I locate a sales representative in my area?
Find your sales representative on our Contacts page.
How do I get pricing information or pricing for large orders?
You can ask the Sales Contact for your region or market, or you can contact Customer Care.
Are there discounts available for large orders?
Yes. Orders of higher quantities will receive a discounted per unit price. For specifics, contact Customer Care or your sales rep.
Does Peerless-AV™ have custom capabilities?
Yes—in fact, we have a dedicated custom department that focuses solely on custom AV solutions. Learn more about our custom capabilities in the custom section of our site.
I have questions regarding your products. Who do I contact?
I have a question about my order—who should I talk to?
Visit our Customer Care page, where you can either request a callback or send us an e-mail. You can also call us at +44 (0) 1923 205 100.
How do I know what mount I need?
Peerless-AV™ has made every attempt to provide information about each of our products on this site. Technical data sheets, accessible from most individual product pages, are a great source for detailed product information. We strongly encourage you to use our Mount Finder to ensure that you find the right solution for your AV needs.
Can I make a special order—for example, a standard mount in a different color?
We are ready to work with you to tailor our products for your special needs. In most cases, we can provide special paint, engineering and manufacturing processes. Standard product colors are indicated within the catalog. Products (not including fasteners) can be ordered in other paint choices including black, white, silver and gray for a surcharge based on order quantities. Charges for other custom paint colors and product design/manufacturing modifications will be quoted on an individual basis. Custom painted or manufactured product CANNOT BE RETURNED. Contact Customer Care for more information.
Do I need any extra hardware to install your products?
Many Peerless-AV™ products contain all mounting hardware for a complete installation. Some products require additional mounting hardware. If additional hardware or mounting components are required, this will be noted on the product page, as well as in the technical data sheets.
At what tradeshows does Peerless-AV™ exhibit?
Peerless-AV™ exhibits at dozens of A/V industry trade shows throughout the year. Use our Tradeshow Calendar to see where you can meet up with us.
Where do I find installation/assembly instructions?
All Peerless-AV™ products are shipped with complete and easy-to-use instruction sheets. If you want to read through a product instruction sheet before you buy a product, you can view or download the instruction sheet (in pdf format) from the product page.